Frequently Asked Questions

Free shipping on orders over $150. It applies automatically at checkout — no code needed.

One thing worth knowing: the $150 is measured against your total after any discount code. So if a code brings you back under $150, standard shipping rates return — adding another item to clear $150 post-discount puts it back.

Under $150, shipping is calculated live at checkout using real USPS, UPS and FedEx rates for your address, the weight of your order, and the speed you choose. You pay what it actually costs to ship, never a padded flat fee. Every available service, its exact price and its delivery estimate are shown before you pay.

Most orders take 1–3 business days to process before they ship.

Alaska, Hawaii and APO/FPO military addresses are all supported, quoted at live carrier rates at checkout. PO Boxes are deliverable by USPS only — pick a USPS service if you're shipping to one.

Full detail in our Shipping Policy.

Yes — we ship to most countries, excluding Cuba, Iran, Crimea, Syria and North Korea.

International orders can attract customs and tax fees. Those are set and collected by your local customs office, not by us, and policies vary widely by country. Check with your local office if you want to know what to expect before ordering.

Some products are printed on demand, so fulfillment generally runs 3–7 days across every destination. Shipping time after that depends on where you are:

• USA — 3–4 business days
• Europe — 6–8 business days
• Australia — 2–14 business days
• Japan — 4–8 business days
• Everywhere else — 10–20 business days

So a U.S. order typically lands about 6–11 days after you place it.

Two quick things first — they resolve most cases:

• Check your shipping confirmation email for a mistake in the delivery address.
• Ask your local post office whether they're holding the package.

If the address was right and the post office doesn't have it, email support@trulvl.com with your order number and the name and email used on the order.

If you do find a mistake in the address, we can send a replacement, but the replacement items and shipping would be at your cost.

We're not able to cover refunds for carrier error, but these two steps usually turn it up:

• Check your shipping confirmation email for a mistake in the delivery address. If there is one, email support@trulvl.com and we'll talk through a replacement.
• Check with your local post office in case they still have it.

You'll get a tracking link by email as soon as your order ships. Any questions about tracking or the shipment itself, email support@trulvl.com.

Because we print a number of our products on demand, we don't accept general returns or exchanges. If something is wrong with your order, tell us within 7 days of delivery at support@trulvl.com with your order number and the name and email used to order — we'll make it right. Full terms in our Refund Policy.

Refunds are for orders that arrive wrong or damaged. If that's you, email support@trulvl.com within 7 days with photos of the items and we'll sort it out.

Not at the moment. If you're unsure about sizing, every product page has a size chart in the description — worth checking before you order.

Rarely, an item ships mislabelled. If that happens, email support@trulvl.com within 7 days of delivery with your order number, photos of the mislabelled item, and the name and email used on the order. We'll send a replacement or issue a refund.

Every order goes through a 3-step quality check before it ships. If something damaged or mislabelled still got through, or the product was damaged in transit, that's on us and we'll replace it free.

Email support@trulvl.com within 7 days with photos of the product, your order number, and the name and email used on the order. We'll come back to you with a resolution.