Shipping policy

FREE SHIPPING ON ORDERS OVER $150

Applied automatically at checkout. No code needed.

HOW SHIPPING IS PRICED

Under $150, shipping is calculated live at checkout using real USPS, UPS, and FedEx rates for your delivery address, the weight of your order, and the service you choose. You see every available option, its exact price, and its delivery estimate before you pay. We do not add a handling fee or mark carrier rates up.

PROCESSING TIME

Most orders are processed within 1-3 business days. Some items are made to order, which can extend fulfillment to 3-7 business days. Processing time is separate from transit time.

DELIVERY ESTIMATES

Transit estimates come from the carrier at checkout and begin when your order ships, not when it is placed. Carriers do not guarantee delivery dates on standard services. Weather, holidays, and carrier backlogs can add time.

ALASKA, HAWAII, AND MILITARY ADDRESSES

We ship to Alaska, Hawaii, and APO/FPO/DPO military addresses. Rates for these destinations are quoted live by the carrier at checkout rather than set to a flat fee. Military addresses ship via USPS and typically take longer in transit.

PO BOXES

USPS delivers to PO Boxes. UPS and FedEx do not. If your address is a PO Box, choose a USPS service at checkout.

INTERNATIONAL ORDERS

We ship to most countries, excluding Cuba, Iran, Crimea, Syria, and North Korea. International orders may incur customs duties, import taxes, or brokerage fees set and collected by your local customs authority. These charges are not included in your order total and are the recipient's responsibility.

TRACKING

You will receive a tracking link by email as soon as your order ships.

INCORRECT OR UNDELIVERABLE ADDRESSES

Please double-check your address at checkout. If a package is returned as undeliverable because the address was incorrect or incomplete, we can reship it, but the replacement shipping cost is yours.

LOST, LATE, OR DAMAGED ORDERS

If your order has not arrived within the estimated window, first check your shipping confirmation email for an address error, then check with your local post office. If neither turns it up, email us with your order number and the name and email used on the order. If an item arrives damaged, email us within 7 days with photos and we will replace it.

QUESTIONS

Email support@trulvl.com and we will help.